At MD Clutch, we take pride in creating and delivering high-quality, hand-made products. Each item is carefully crafted with great attention to detail. As a result of the artisanal nature of our products, we do not accept returns or offer refunds for reasons other than warranty claims. However, we do provide a 5-year warranty to ensure your satisfaction and address any manufacturing defects that may arise.

1. Warranty Coverage:

All products purchased from MD Clutch are covered by a 5-year warranty. This warranty guarantees that the product will be free from defects in materials and workmanship under normal use. If you encounter any issues with your purchased item within the warranty period, please contact our customer support team to initiate the warranty process.

2. Warranty Claims:

If you believe your purchased item is defective and covered by the warranty, please follow these steps:

2.1 Contact Customer Support: To initiate a warranty claim, please contact our customer support team within the warranty period. You can reach us through our contact form. Provide detailed information about the issue, including order number, product description, and a clear explanation of the defect.

2.2 Evaluation and Resolution: Once we receive your warranty claim, our customer support team will evaluate the issue and may request additional information or evidence, such as photographs or videos, to assess the defect. We may also provide troubleshooting steps or instructions to help resolve the issue.

2.3 Warranty Resolution Options: Depending on the nature of the defect and the availability of replacement parts, we will determine the most appropriate resolution for your warranty claim. This may include:

• Repair: If the defect can be fixed, we may arrange for a repair service either by providing instructions for self-repair or by directing you to an authorized repair center.
• Replacement: If the defect cannot be repaired, we may offer a replacement item of equal or similar value, subject to availability.
• Refund (in exceptional cases): In rare circumstances where neither repair nor replacement is feasible, we may consider issuing a refund. However, please note that this is not our standard practice.

3. Conditions and Limitations:

3.1 Proof of Purchase: To be eligible for a warranty claim, you must provide proof of purchase, such as an order confirmation or receipt.

3.2 Warranty Exclusions: The warranty does not cover damages resulting from normal wear and tear, misuse, abuse, accidental damage, unauthorized repairs or modifications, or any other circumstances beyond our control.

3.3 Shipping Costs: For warranty claims, you may be responsible for shipping the defective item to us. We will cover the cost of return shipping for repaired or replacement items.

4. Contact Us:

If you have any questions or need assistance regarding our Refund and Returns Policy, please contact our customer support team here.

By making a purchase from MD Clutch shop, you acknowledge that you have read, understood, and agreed to abide by this Refund and Returns Policy, including the terms and conditions outlined herein.